Help centre

Frequently Asked Questions

Quick answers about shopping with Guntur Pragati's.

Shipping policy Returns & refunds Contact Us

What does Prana Guna sell? +

We sell groceries, vegetables, fruits, sweets, clothes, dairy, spices, oils, snacks, beverages, household items and an organic corner — focused on low price with good quality.

Where do you deliver? +

We currently serve areas around Guntur, Andhra Pradesh. Confirm your locality via the location picker or WhatsApp.

Is delivery free? +

Yes — free delivery on orders above the free-delivery threshold shown in the store. A delivery fee applies below that.

What payment methods do you accept? +

Cash on Delivery (COD) and online payment via Razorpay (UPI, cards, net banking).

Can I cancel my order? +

Yes. From My Account → Orders you can cancel while the order is Pending or Confirmed.

Can I return an order? +

Yes. After delivery you have 24 hours to request a return from My Account → Orders.

How do I track my order? +

Use the Track Order page with your order number and phone number.

Still need help?